Insights as a Service

Service ID
Service ID: ENTIRE-MTU-008 

Price
€40,000.00

Hybrid (online and in person).

The Insights as a Service (INaaS) initiative offers a tailored Test-Before-Invest approach for Public Sector Organisations (PSOs), enabling them to validate ideas and explore opportunities. This service supports PSOs in validating and testing problem statements by uncovering user needs, behaviours, and preferences. INaaS ensures that PSOs can refine problem statements, align with user needs, and test solutions against real-world scenarios. It also supports adherence to Government Design Principles and the Action Plan for Designing Better Public Services, fostering the creation of accessible, user-centred digital services. The result is a comprehensive, bespoke design report that synthesises key insights and offers clear, actionable recommendations, helping PSOs reduce risks and make informed decisions.

Participants will collaborate with a multidisciplinary team of design experts and will guide PSOs through a structured, user-centred process to:

• Co-define and refine problem statements through workshops and consultations.Engage users and stakeholders using interviews, co-creation sessions, and participatory activities.Synthesise findings into actionable insights tailored to organisational objectives.

This service provides PSOs with a clear understanding of the challenges they face and equips them with practical strategies to deliver impactful, sustainable solutions prior to solution deployment.

The service is delivered in four tailored phases:

Problem Statement Validation

• • Collaboratively refine and validate the PSO’s problem statement, ensuring alignment with organisational objectives and stakeholder expectations.

Stakeholder and User Engagement

• • Facilitate participatory workshops and interviews with stakeholders and users to uncover critical insights into behaviours, needs, and pain points.

Insights and Opportunity Development

• • Guide the PSO’s in interpreting finding synthesis, identifying themes, patterns and translate insights actionable opportunities.

Design Recommendations and Reporting

Deliver a bespoke design report that includes:
• A validated problem statementKey findings and co-developed design insightsTailored design recommendations and actionable next steps.

Participating PSOs will receive a comprehensive A Bespoke Design Insights Report that includes:

• A validated problem statement.
• Key findings and insights from stakeholder engagement.
• Tailored design recommendations aligned with user needs and PSO objectives.
• Next steps for implementation, including strategies for addressing identified challenges and leveraging opportunities.

 Public Sector Organisations.